Complaints Procedure

Our Complaints Policy

At Dental Design Studio we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service.  When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.  This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled.  We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way. Feel free to call us for an informal chat, as we want to sort out your complaint as soon as possible and to everybody’s satisfaction.

If a complaint is about any aspect of clinical care or associated charges it will normally be referred to Dr Riaz Mitha, unless the patient does not want this to happen.

We will acknowledge your complaint in writing and enclose a copy of this code of practice as soon as possible, normally within three working days.  We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If we are unable to investigate the complaint within ten working days we will notify you, giving reasons for the delay and a likely period within which the investigation will be completed.

We will confirm the decision about the complaint in writing immediately after completing our investigation.